Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven ( 7 ) days of the purchase date All returned items must be in new and unused condition with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at return@riveronsky.com to obtain a Return Merchandise Authorization ( RMA ) number. After receiving an RMA number, place the item securely in its original packaging and Same as delivery time complete packet and mail your return to the following address which will be provided by (At the time of return) River On Sky or Vendor Attn: Returns RMA #

REFUNDS

Alter receiving your return and inspecting the condition of your item, we will process your return Customi or exchange, Please allow at least ten (10) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange Please Note A 25% restocking fee will be charged for all returns Our team will verify the quality of the product. If any missuses and other things which our team did not approve for any reason we can’t return or refund the item.

QUESTIONS

If you have any questions concerning our return policy, please contact us at

7979720055

return@riveronsky.com.